Privacy Policy

Last updated: October 1, 2025

Introduction

Murren Luxury Vacation Properties (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://murrenproperties.com and book our vacation rental properties.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

When you book a vacation rental or contact us, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Booking Information: Check-in/check-out dates, number of guests, special requests
  • Payment Information: Credit card details (processed securely through our payment processor)
  • Identification: Government-issued ID or driver’s license (when required for booking verification)
  • Communication Records: Messages, emails, and phone calls with our team

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Location Data: General geographic location based on IP address
  • Error and Diagnostic Data: Technical errors, performance metrics, and stack traces to help us debug issues
  • Cookies and Tracking: See our “Cookies and Analytics” section below

How We Use Your Information

We use the collected information for the following purposes:

  • Booking Management: Process reservations, send booking confirmations, and manage your stay
  • Customer Service: Respond to inquiries, provide support, and handle special requests
  • Payment Processing: Securely process rental payments and security deposits
  • Property Access: Provide access codes, keys, or smart lock credentials for check-in
  • Communication: Send important updates about your reservation, property information, and check-in instructions
  • Service Improvement: Analyze usage patterns to improve our website and guest experience
  • Error Monitoring: Monitor and resolve technical errors to maintain website functionality and security
  • Marketing: Send promotional offers and updates (you may opt-out at any time)
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes
  • Safety and Security: Protect against fraud, unauthorized transactions, and property damage

Cookies and Analytics

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how visitors use our site.

Analytics Tracking

We use Google Analytics 4 to collect information about how visitors interact with our website. We implement Google Consent Mode v2 to respect your privacy preferences and comply with data protection regulations. This helps us:

  • Understand which pages are most popular
  • Identify technical issues and improve site performance
  • Measure the effectiveness of our marketing campaigns
  • Improve user experience and site navigation

Analytics data collected may include:

  • Pages you visit and time spent on each page
  • How you arrived at our website (search engine, link, direct visit)
  • Your general geographic location (city/region level)
  • Device type and browser information
  • Interactions with site elements (buttons, forms, links)

Third-Party Analytics Privacy Policies:

Opt-Out of Analytics Tracking: You can opt-out of analytics tracking at any time. Click here to manage your analytics preferences.

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically:

  • Block all cookies
  • Accept only certain cookies
  • Delete cookies after leaving a website
  • Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality, but our site will remain accessible.

Third-Party Services

We work with trusted third-party service providers to operate our business:

OwnerRez (Booking Management)

We use OwnerRez to manage property bookings, availability calendars, and guest communications. OwnerRez may collect and process booking information on our behalf.

Payment Processors

Credit card payments are processed securely through third-party payment processors. We do not store complete credit card numbers on our servers.

Email Services

We use email service providers to send booking confirmations, updates, and marketing communications.

Smart Lock Systems (if applicable)

Some properties use smart lock systems for keyless entry. Access codes and entry logs may be collected for security purposes.

Sentry (Error Monitoring & Performance Tracking)

We use Sentry to monitor technical errors, application performance, and security issues on our website. This helps us identify and fix bugs quickly to ensure a reliable experience for our guests.

Information Sentry may collect:

  • Error messages and stack traces when technical issues occur
  • Performance metrics (page load times, API response times)
  • Device information (browser type, operating system, screen resolution)
  • IP addresses and general location data
  • User interactions that led to errors (anonymized)
  • Request and response data for debugging purposes

How we use Sentry data:

  • Identify and resolve website bugs and crashes
  • Monitor application performance and speed
  • Investigate security incidents
  • Improve overall website reliability

Data retention: Error and performance data is typically retained for 90 days, after which it is automatically deleted.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted vendors who help us operate our business (booking systems, payment processors, email providers)
  • Property Owners: If you’re booking a property managed on behalf of an owner, we share necessary booking details with them
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of our business
  • Safety and Protection: To protect the rights, property, and safety of our business, guests, or others
  • With Your Consent: When you explicitly authorize us to share information

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations (tax records, booking history)
  • Resolve disputes and enforce agreements
  • Maintain business records

Booking records are typically retained for 7 years for tax and legal compliance. You may request deletion of your information subject to these legal requirements.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails or opt-out of analytics tracking
  • Data Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information

To exercise these rights, please contact us at heidi@murrenproperties.com or call 573-517-1641.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/HTTPS)
  • Secure payment processing (PCI DSS compliant processors)
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites (booking platforms, local attractions, restaurants). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the “Last updated” date at the top
  • Sending an email notification for significant changes (if we have your email address)

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Murren Luxury Vacation Properties

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